Cancel anytime policy

MUSIC TOGETHER PLAN – subscription payments

You may cancel your subscription to Tiziana Pozzo – Notes of Life at any point prior to your next billing period, no questions asked, by sending an email to Tiziana, stating that you wish to cancel your monthly subscription.

Cancel Anytime means you can turn request that the auto-renewal for your subscription is turned off whenever you’d like, and you will not be charged for subsequent billing periods after that.

Please note, Tiziana does not issue refunds for cancellations that are made after you have been charged. Monthly auto-renewal charges are made on the 1st of each month. In order to cancel, please notify via email by the last day of the previous month. For example, to turn off your auto-renewal for April, please notify me via email by 31st March.

TERMS AND CONDITIONS

In order to provide you and others with excellent customer service and appointments, Tiziana has a firm 24 hour cancellation policy.

Please, review my cancellation information below before scheduling an appointment. By booking a Tiziana Pozzo – Notes of Life appointment you are accepting the terms and conditions of her cancellation policy. She appreciates your business and hopes you have a positive experience with her. If you have any questions or concerns please get in touch here.

Payments

Following are the prices for the plans:

  • Singles sessions: £40
  • Guided change : £160 block of four sessions
  • Music together: £100

Payments for new sessions are made via website or via emailed invoice. Payments must be made at least 24 hours before a session.

Payments for Music together subscription are made on the 1st day of each month.

Arriving

If your consultation is at Highbury Park Music, please arrive 5 minutes early for your appointment (same on Skype). This will give you plenty of time to get settled and start on time. Arriving late will deprive you of consultation minutes as each session will be finished exactly on time as a courtesy to the next client.

Tiziana is sympathetic that sometimes being late is outside of your control. She will always do her best to provide the most complete consultation possible in the time remaining. Arriving more than 20 minutes late will result in full charges and the session to be cancelled. She regretfully cannot make an exception to this policy. For this reason she recommends that you plan ahead for your session. She will be happy to answer any questions your may have about my location, parking and travel options.

Cancellations

  • Cancelling with Less than 24 Hours Notice

If you need to cancel your appointment please email Tiziana at least 24 hours in advance. Since she turns away other clients to hold your reservation, any cancellations with less than 24 hours notice or no-shows will result in full charges on your credit card.

  • Illness or Emergency

Tiziana realises that sometimes a sudden illness or an emergency can prevent you from giving 24 hours cancellation notice. In this instance she will use her discretion and if the circumstances are sudden and out of your control she works with you to reschedule your appointment without charges.